Funtasia Entertainment Frequently Asked Questions

Booking & Payments

  1. Why do you not display the prices on your website?
  2. How much notice should I give if I would like to book?
  3. How do I go about making a booking?
  4. Will I be required to pay a deposit or to pay upfront?
  5. What forms of payment do you take?
  6. If I need to cancel, how do I go about this and will there be a fee?
  7. Will you send me a confirmation Letter?

Equipment & Location

  1. Do you deliver, set up and collect?
  2. How long does it take to set up?
  3. What if I would like to collect the equipment myself?
  4. What size area will be required?
  5. Can an inflatable be used on a hard surface?
  6. Where can I have the equipment?
  7. Will you require power?
  8. What if I don’t have power or it is sited too far away?

Safety

  1. Is your equipment safe?
  2. Do you have Public liability insurance and are we covered by it?
  3. Do you supply Safety equipment?
  4. What about the electrics?
  5. Do you provide safety instruction and guidance?
  6. How do I know if I am hiring my Castle from a reputable company?
  7. Can outdoor equipment be used in adverse weather conditions?

Booking & Payments


1. Why do you not display the prices on your website?
Due to the nature of the business there are numerous variables to consider for each event such as, date & time, distance, duration, power source, multiple bookings and attire. Please contact us in order for us to provide you with a detailed quotation, specifically tailored to your event.


2. How much notice should I give if I would like to book?
As much as you can, especially in summer months, however do give us a call if you want something last minute as we will endeavour to help you out.


3. How do I go about making a booking?
If you would like to make a booking, please complete the online enquiry form or give us a call on 01935 414393 and we will be more than happy to take your details.


4. Will I be required to pay a deposit or to pay upfront?
Yes & no a non-refundable £100.00 booking fee will be required as security. This must be received within 14 days of confirmation of booking. The balance is due in advance or on the day of the event, unless a 30 day credit account has been agreed


5. What forms of payment do you accept?
We accept Cash, Cheques, Debit & Credit Cards or BACS payment


6. If I need to cancel, how do I go about this and will there be a fee?
No Problem, just contact us as soon as possible in writing or by email.  More than 28 days prior to the date of event will incur no further charges, other than the loss of the booking fee. Cancellations made 14 to 28 days prior to the date of the event will be charged at 50% of total booking value. Cancellations made less than 14 days prior to the event will be charged at the full cost of the booking.


7. Will you send me a confirmation Letter?
Most definitely, we will send a confirmation letter outlining the details of the booking and a contract to sign so that both parties are aware of their obligations

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Equipment & Location


1. Do you deliver, set up and collect?
Yes we offer a full service, which is included within the hire (Additional delivery charge applicable outside of the 10 miles from Yeovil, please contact us if you live outside of this for a delivery price).


2. How long does it take to set up?
Generally between 20 – 60 minutes depending on the equipment hired. We will advise you in advance of the set up time for the equipment you have booked


3. What if I would like to collect the equipment myself?
Under the terms of our insurance policy and for your safety, we do not offer a collection service on inflatables. However, other non inflatable equipment such as Sumo wrestling, Skittle alley, Wii hire etc are available for collection. (Proof of identity will be required).


4. What size area will be required?
This is dependent on each individual piece of equipment. Please see further information on the equipment hire page which will give you an idea of the space that is required. If you are still unsure or would like further information, please contact us for advice.


5. Can an inflatable be used on a hard surface?
Yes, please advise us at the time of booking the type of hard surface that you wish to site an inflatable on. We will then ensure that we bring the appropriate equipment to anchor the bouncy castle for your hire. We use Sandbags on hard surfaces to prevent the equipment from tipping or moving, otherwise we will use 18" metal stakes to anchor the equipment.


6. Where can I have the equipment?
Again, this is dependent on each individual piece of equipment. Please see further information on the equipment hire pages which will give you an idea of the space that is required. If you are still unsure or would like further information, please contact us for advice. Please also bear in mind any height restriction you may have. If you are in any doubt, please contact us to arrange a site visit.


7. Will you require power?
This is dependent on each individual piece of equipment. Please see further information on the equipment hire page which will give you an idea of power requirements. If you are still unsure or would like further information, please contact us for advice. If the hire equipment does require power, all units are fitted with 13amp 3 pin plugs and run on 240v domestic supply. If required, extension cables up to 50m and RCB’s will be supplied.


8. What if I don’t have power or it is sited too far away?
Generators will be required, please contact us in advance to ensure that you are aware of the correct generator specifications. Alternatively, we can supply generators or petrol blowers at an additional cost. Please contact us for details.

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Safety


1. Is your equipment safe?
Yes. Our equipment is inspected regularly and our Bouncy Castles are PIPA tagged & certified. However, as with any activity involving small children, an adult MUST supervise the activity at all times. All of our Inflatables are re-tested and re-certified annually.


2. Do you have Public liability insurance and are we covered by it?
We have £5 million public liability insurance policy which covers us for negligence on our part.  If we are supervising the equipment then we take on all of the liability for its use, if you are responsible for ensuring supervision is in place (either at home or at a public event) then please ensure that you have adequate insurance in place for your own peace of mind.


3. Do you supply Safety equipment?
Most definitely, where applicable we will supply safety accessories’ such as head gear and mats which will be placed at all entrance and exit points.


4. What about the electrics?
Fans and cables are fitted with IP44 Splash proof connections. RCBs protectors are provided if the supply is not protected. All electric equipment and cables are inspected and certified annually (Portable appliance test).


5. Do you provide safety instruction and guidance?
Yes, if you have not booked supervision, we will send you a copy of the safe operating procedure with your booking confirmation and another copy on the day of the booking. We will also give you a safety briefing once the equipment is set up.


6. How do I know if I am hiring the equipment from a reputable company?
We are a full time professional company and are members of the British Inflatable Hirers Alliance and PIPA registered operators. The BIHA organisation was set up to promote safe and consistent working practices within our field of business. We are also member of the Federation of Small Businesses (FSB). We also have many testimonials about us; please see what our customers think of us here. Copies of insurance policy & risk assessment are always available on request.


7. Can outdoor equipment be used in adverse weather conditions
unfortunately in the event of inclement weather it may not be safe to use the equipment or continue to use some equipment.

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Specialists provider of entertainment hire for corporate events, family fun days, Birthday celebrations, parties, Anniversaries, weddings, team building, promotions, promotional hire, exhibition attractions, exhibition games, party entertainment, team events, corporate parties, christmas parties, party hire, interactive entertainment, Product launches, simulator hire, events hire, corporate hospitality, themed events and entertainment, corporate event hire, promotional hire, wedding entertainment, wedding hire, Hospitality, Conferences, Charity and Fundraising nights 

We operate throughout southern England including Cornwall – Falmouth, St Austell & Newquay. Devon – Plymouth, Exeter, Torbay, Torquay, Paignton, Totnes, Newton Abbott, Tavistock, Dartmouth, Exmouth, Dawlish, Teignmouth, Okehampton, Honiton, Axminster,  Cullumpton, Tiverton, Barnstaple, Bideford, Ilfracombe, English Rivera Centre & Westpoint . Somerset – Taunton, Yeovil, Wellington, Bridgwater, Minehead, Highbridge, Burnham, Ilminster, Langport, Somerton, Street, Wells, Glastonbury, Weston supper mare, Cheddar, Radstock, Crewekerne, Chard, Wincanton, Gillingham, Templecombe, Shepton Mallet, Frome, Bath & Royal Bath & West showground. Avon – Bristol, Yate, Clevedon, Portishead, Avonmouth, Keynsham, Bradley Stoke & Clifton. Dorset – Sherborne, Dorchester, Lyme Regis, Wareham, Blandford Forum, Bournemouth, Poole, Sturminster Newton, Bridport. & Bournemouth International Centre Wiltshire – Shaftesbury, Salisbury, Trowbridge, Melksham, Devizes, Chippenham, Bradford on Avon, Malborough, Malmesbury, Swindon, Westbury, Warminster. Hampshire – Southampton, Wincester, Portsmouth, Basingstoke, Andover. Gloucestershire – Gloucester, Cheltenham, Stroud, Tetbury, Cirencester, Cirencester, winchcombe, Tewkesbury, Thornbury & Bourton on the water. Oxfordshire – Oxford, Banbury, Bicester, Chipping Norton. Berkshire – Newbury, Reading, Wokingham, Braknell, Slough, Maidenhead. Sussex – Worthing, Brighton, Eastbourne, Crawley & Brighton Centre London, Greater London, Central London, East London, West London, South London, North London, London Centre, ExCel, Olympia, Earls Court, Alexandra Palace, Barbican Centre, Wembly Arena & Wembly Exhibition centre.  Buckinghamshire – Bucks, High Wycombe, Aylesbury, Milton Keynes, Buckingham. Warwickshire - Stratford upon avon, Warwick, Leamington Spa, Kenilworth & NAC Stoneleigh Park Kenilworth. Worcestershire – Worcester, Evesham, Great Malvern, Redditch & Droitwich. Herefordshire – Hereford, Leominster, Ross on wye & Ledbury. Birmingham, NEC National Exhibition Centre & NIA National Indoor Arena Birmingham,  East Midlands Exhibition Centre, The IIC - International Convention Centre. Wales –Cardiff, Newport, Swansea & Cardiff International Arena. West country and the south west.

Funtasia Entertainment Ltd, Unit 4, Bardel Court, Edward Close, Yeovil, Somerset, BA22 8RU | Company Reg : 5656739

Telephone: 01935 414393 | Email 

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